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| Why Is Most Customer Service So Bad? |  |
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Why is most customer service so bad? How can yours We’re in the middle of a customer service nightmare. Companies are treating us like last night’s leftovers. Of course, if you’ve bought anything that needed to be returned or repaired recently, this isn’t news to you. How many people are on hold, right now, waiting for their questions and concerns to be ignored? And if that question doesn’t keep you up at night, then let me ask another – how much money is every one of those companies losing out on in repeat business? Are you losing right along with them? A business with bad customer service is like a car with a leaky gas tank. It’s difficult to keep it running when everything it needs, especially customers and revenue, are slipping out the bottom. That’s why service is both a danger and an opportunity, especially now. Get it right, you can take advantage of the fact that your competitors probably aren’t treating their clients as well as they could be. Get it wrong, and you’ll be constantly scrambling to find fresh faces against the strong tide of a bad reputation. Keeping your customers satisfied should be a top priority. That’s why I teach an approach to service that’s based on people, not policies. In my program, you’ll learn:
Customer service is not an afterthought, and you’re in trouble if you treat it like one. We all know how much is costs to bring in a new customer, compared to saving an existing one. That’s why I show you how to break away from talking about better customer service and start actually doing it. But don’t take my word for it. Here’s what a couple of my recent clients have said: “One employee commented yesterday, “I can already see people here practicing what they learned, and not only with each other, but with clients, too.” Kristen Reisig, Davis Behavioral Health “You’ve helped us become better communicators and you’ve given us excellent tools to work with. Thank you.” Martina Fredericks, Pacific University
Shawna is a Certified Speaking Professional (CSP) and has been providing audiences with use-immediately funny information for decades. If you want to hear the real deal – give her a call – you’ll love working with Shawna – 877-474-2962 |
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